Shipping Policy

We want getting your MOD-LE-MODE order to be as straightforward as possible. Delivery options and costs are shown at checkout based on your location.

UK Delivery

We deliver throughout the United Kingdom.

Free UK delivery may be available depending on order value, promotional offers or other qualifying purchase criteria. Where applicable, eligibility will be shown at checkout.

We aim to dispatch orders as promptly as possible. Please allow approximately 5–10 working days for UK delivery from the date your order is placed.

Delivery times are estimates and may occasionally be affected by busy periods, public holidays or circumstances outside our control.

Free UK delivery may be available depending on order value, promotional offers or other qualifying purchase criteria. Where applicable, eligibility will be shown at checkout.

Once your order has been dispatched, you’ll receive confirmation by email with tracking information where available.

International Delivery

We deliver to selected international destinations.

Available delivery options, costs and estimated delivery times are calculated at checkout according to your destination.

International orders may be subject to local customs duties, taxes or import charges. Where these are not collected at checkout, they may be payable by the recipient according to the rules of the destination country.

Tracking Your Order

Where tracking is available, your tracking details will be included in your dispatch confirmation email.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will try to amend the address before dispatch where possible, but we cannot guarantee changes once an order has entered the shipping process.

Additional delivery costs caused by an incorrect or incomplete address may be charged where appropriate.

Delayed, Lost or Damaged Orders

If your order appears significantly delayed, is reported as lost, or arrives damaged, please contact MOD-LE-MODE with your order number so that we can investigate with the delivery provider.

If an item arrives damaged, please retain the packaging and provide photographs of the parcel and product where possible.

Returns

Shipping a product back to MOD-LE-MODE is governed by our Returns & Refunds Policy.

International customers returning goods to the UK should follow the customs instructions provided in our Returns & Refunds Policy and clearly identify qualifying return parcels as RETURNED GOODS – CUSTOMER RETURN.

If you have any questions about an order or delivery, please contact us at contact@modlemode.com.

United States Shipping

Shipping to the United States is currently paused while we review recent changes to US customs, import duties and international delivery requirements.

If you are based in the United States and would like to purchase a MOD-LE-MODE product, please contact us at contact@modlemode.com We’ll be happy to review your order individually and let you know whether we are able to arrange delivery and what the applicable shipping and import costs would be.