Returns & Refunds

We hope you’re happy with your MOD-LE-MODE order. If something isn’t right, the information below explains how to return an item and how refunds are handled.

Returns

If you change your mind about an online purchase, please let us know within 14 days of receiving your order.

Once you have notified us that you wish to return an item, you then have a further 14 days to send it back.

To start a return, email contact@modlemode.com with your:

Order number
Name
Item(s) you wish to return

You do not need to give a reason for a change-of-mind return.

Return postage

For change-of-mind returns, return postage is the responsibility of the customer.

We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

If an item is faulty, damaged or incorrect, please contact us before returning it. Where MOD-LE-MODE is responsible for the return, we will cover reasonable return costs.

Condition of returns

Please take reasonable care of products while they are in your possession.

Where possible, items should be returned:

Unused
With their original tags
In their original packaging
Securely packaged for the return journey

You are entitled to inspect a product as you would reasonably be able to in a shop. If an item has been handled beyond what is reasonably necessary and this has reduced its value, we may make an appropriate deduction from the refund.

Return address

Please send returns to:

MOD-LE-MODE Returns
13 Tetney Lane
Holton Le Clay
North East Lincolnshire
DN36 5AS
United Kingdom

Where possible, please include your order information or invoice inside the parcel so we can identify and process your return correctly.

Returned items remain your responsibility while they are in transit, so please package them securely and retain proof of postage.

Refunds

Once your return reaches us, we aim to inspect and process it within 5–10 working days.

Once approved, your refund will be issued to the original payment method used for your order.

Your bank or payment provider may require additional time for the refund to appear in your account after we have processed it.

Our 5–10 working day processing target does not affect your statutory rights. Where statutory cancellation rights apply, refunds will be made within the time limits required by law.

What will be refunded?

For an eligible return, we will refund the amount paid for the returned product, subject to any lawful deduction for diminished value caused by excessive handling.

Where you cancel and return your entire order under your statutory online cancellation rights, we will also refund the cost of our standard outbound delivery service.

If you selected a more expensive delivery method, any amount paid above the cost of our standard delivery service will not normally be refunded.

If only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.

Return postage for a change-of-mind return is not refunded.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at contact@modlemode.com, including your order number and details of the issue.

Please do not return a faulty or incorrect item before contacting us.

Where appropriate, we will arrange the return and cover reasonable return costs.

Your legal rights in relation to faulty goods are separate from our change-of-mind returns policy and are not affected by anything on this page.

Exchanges

We do not currently offer exchanges.

If you would like a different product, colour or size, please return the original item in accordance with this policy and place a new order.

International Returns

Customers returning an order from outside the UK are responsible for arranging and paying for return postage unless the item is faulty, damaged or incorrect.

When completing customs documentation, please clearly identify the parcel as returned goods where appropriate.

MOD-LE-MODE does not normally reimburse customs duties or taxes paid directly to customs authorities or other third parties. You may need to contact the relevant authority in your country to determine whether these charges can be reclaimed.

Any mandatory consumer rights that apply in your country are unaffected.